Gaming on SS99 should be about entertainment — not stress. We want you to stay in control, have fun, and play safely. This page brings together all the responsible gaming tools and guidelines you need.
Responsible gaming means treating gaming as entertainment at all times — never as a source of income or a way out of problems. At SS99, we believe every player deserves an enjoyable gaming experience.
Responsible gaming means setting a clear budget, respecting time limits, and not letting wins or losses affect your mental wellbeing. SS99 provides several practical tools to help you do exactly that.
For most people, gaming is harmless entertainment — but for some it can become a problem. SS99 cares about every player's wellbeing, which is why we make responsible gaming tools easy to access from the start.
Remember: gaming is meant to be fun. Never rely on gaming as a way out of financial hardship.
Keep these five simple rules in mind when playing on SS99:
Set a budget before you play and stick to it — never chase losses by placing more bets to recover what you've lost.
Decide in advance how long you'll play each day or each session, and stop when that time is up.
Avoid gaming when you're stressed, angry, or upset. Your judgment is impaired in those moments.
Never let gaming take priority over your family, friends, work, or health.
If something feels off, reach out to SS99 support right away. Asking for help is a smart move, not a sign of weakness.
SS99 gives you six powerful tools to keep your gaming in check
Decide how much BDT you want to deposit per day, week, or month on SS99 — and set that as your limit. It takes effect right away. Increasing a limit requires a 24-hour waiting period, which is an important safeguard built into responsible gaming.
Set a limit on how long you play in one sitting. SS99 will automatically alert you or end your session when the time is up. Losing track of time is an early sign of problem gaming — this tool helps prevent that.
Set a loss threshold for a given period — once you hit it, SS99 will automatically pause your gaming for that period. It's the most effective way to stop chasing losses.
Need a breather? Use SS99's Cooling-Off feature to temporarily suspend your account for 24 hours, 48 hours, or 7 days. You won't be able to log in during this time — it's designed to give you the space to step back and return with a clear head.
If you need a longer break, apply for self-exclusion on SS99. Exclusions can last anywhere from 1 month to 5 years. During the exclusion period, your account will be fully deactivated and you will not receive any marketing communications.
With Reality Check enabled on SS99, you'll receive periodic messages showing how long you've been playing and your wins and losses during that session. You can use that information to decide whether to keep playing or step away.
Gaming addiction rarely appears overnight — it builds gradually. Pay close attention to the early signs. If any of the indicators below apply to you, contact SS99 support.
Don't ignore these signs. It's always smarter to seek help early, before things escalate. SS99's support team is ready to assist you with complete confidentiality.
You keep going over your set budget and find yourself unable to stop.
You're placing bigger bets to recover your losses and can't seem to break the cycle.
You're spending more time gaming and less time with family and friends.
You're unable to focus on work or studies because gaming is constantly on your mind.
You feel irritable, anxious, or restless when you're unable to play.
You're hiding your gaming from family or being dishonest about how much you play.
Self-Exclusion means you're choosing to stop playing on SS99 for a set period of time. It's a bold and smart decision.
Contact SS99 support via live chat or email to request self-exclusion.
1 month, 3 months, 6 months, 1 year, or 5 years — choose the duration that works for you.
Once your request is received, SS99 will promptly deactivate your account and stop all marketing communications.
You can reactivate your account once the set period ends — but that decision is entirely yours.
Once a Self-Exclusion period is active, your account cannot be reactivated under any circumstances until it ends. This is intentional — it's there to protect you.
Ask yourself the questions below. If two or more of your answers are "yes", speak to SS99 support.
Do you sometimes bet more than you can afford to lose?
Do you find yourself playing more just to win back what you've lost?
Has gaming ever caused friction with your family or people close to you?
Do you feel restless or irritable when you can't play?
Have you ever taken out a loan or borrowed money from someone to fund your gaming?
Do you often hide how long you've been playing or how much BDT you've spent?
If you answered "yes" to two or more questions, talk to SS99 support right now. Reaching out takes courage.
Frequently asked questions from players about SS99's responsible gaming policy
Join SS99 and enjoy a fully safe and responsible gaming environment. Your wellbeing is our greatest achievement.